Shipping policy

Last updated: May 29, 2026

Thank you for shopping with ZAISLY. We work with trusted fulfillment partners, and some products may be shipped directly from our suppliers.

Shipping destinations

We ship to the destinations available at checkout. If your location cannot be selected during checkout, we are currently unable to ship there.

Estimated delivery time

Orders are typically delivered within 3–10 business days after your order is confirmed. Business days do not include weekends or public holidays.

Delivery times are estimates, not guarantees. Delays may occur because of high order volume, carrier disruptions, severe weather, customs processing, holidays, or other circumstances outside our control.

Tracking your order

When tracking is available, you will receive a shipping confirmation with tracking information. Tracking updates can take some time to appear after a label is created.

Multiple packages

Because items may be fulfilled by different partners or locations, products from the same order may arrive in separate packages and at different times. You will not be charged additional shipping fees because an order is split into multiple shipments.

Order changes and shipping addresses

Please review your shipping address carefully before placing your order. If you need to make a change, contact us as soon as possible. We cannot guarantee changes or cancellations after an order has entered processing.

ZAISLY is not responsible for delays, failed delivery, or loss caused by an incorrect or incomplete address provided at checkout. If a package is returned to sender, additional shipping charges may apply before it can be sent again.

Customs, duties, and taxes

International shipments may be subject to customs inspections, import duties, taxes, or other fees imposed by the destination country. Unless stated otherwise at checkout, these charges are the customer's responsibility and are not included in the product or shipping price.

Delayed, lost, or damaged packages

If your order has not arrived after the estimated delivery window, or if the tracking appears incorrect, please contact us through the contact information provided on zaisly.com. We will work with the carrier or fulfillment partner to investigate.

If your package arrives damaged, please keep the packaging and contact us promptly with your order number and clear photos of the item and package. Any refund, replacement, or return will be handled according to our Return and Refund Policy and applicable law.

Contact us

If you have questions about shipping, please contact ZAISLY through the contact details available on zaisly.com and include your order number.